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Fri 01 Oct 2004
Category : Commentary/applecare.txt
Great, I've got my iBook back. The logic board's been replaced - I think this is the third or even fourth time. I've got one of those problematic dual-USB iBooks, but I love it. I still prefer using it to my wife's Titanium. And it's nice to get everything back. It feels like a well-worn shoe, and looks just as ragged. But it performs well, and can run pretty long on the battery, and that's the main thing.
Must commend the AppleCare people at Apple-Ang Mo Kio. I was pleasantly surprised it was ready even on Tuesday. I thought it would take three days (as was promised) but they only took one. Under-promise and over-deliver. As I remember, AppleCare used to be a wreck. But Teng Yoke Chou (I think her name was) and her crew have done an excellent job turning it around. (And the girl at the counter has a great smile.)
Phoning in to get a queue number is still a pain, though. Sometimes you get patched to India (I'm sure) and sometimes Melbourne (I think). But I guess the folks at the Singapore centre can't do too much about it. They do what they can. Thanks!
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